Privacy Policy

This Privacy Policy explains how Velora (“Velora,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us. Velora sells and ships within the United States only, and this policy is intended for U.S. residents. By using our site, you agree to the practices described here.

1.Information we collect

Information you provide to us

When you place an order, create an account, subscribe, contact us, or leave a review, you may provide:

• Contact details — name, email address, phone number, and shipping and billing addresses.
• Order and payment information — the products you purchase and payment details. We do not store your full payment card number; payments are processed securely by our third-party payment processor.
• Account information — login credentials and preferences, if you create an account.
• Communications — messages, support requests, survey responses, and reviews you submit.

Information we collect automatically

When you visit our site, we automatically collect certain device and usage information, including your IP address, browser type, device identifiers, pages viewed, referring URLs, and how you interact with the site. We collect this using cookies and similar technologies (see Section 2).

Information from third parties

We may receive information about you from service providers that help us operate our business — such as payment processors, shipping carriers, analytics providers, and advertising partners.

2.Cookies & tracking technologies

We use cookies, pixels, and similar technologies to operate and secure our site, remember your preferences, analyze traffic, and measure and personalize advertising. You can control cookies through your browser settings and, where available, through the cookie banner or preferences on our site. Note that disabling some cookies may affect how the site functions.

3.How we use your information

We use the information we collect to:

• Process, fulfill, and deliver your orders, and manage subscriptions, returns, and refunds.
• Communicate with you about your orders, account, and customer-service requests.
• Send you marketing and promotional messages, where permitted (you can opt out at any time).
• Operate, maintain, personalize, and improve our site and products.
• Measure the effectiveness of our marketing and show you relevant advertising.
• Detect, prevent, and address fraud, security issues, and misuse.
• Comply with our legal obligations and enforce our terms.

4.How we share your information

We do not sell your personal information for money. We may share it in the following ways:

• Service providers — companies that perform services on our behalf, such as payment processing, order fulfillment and shipping, website hosting, email delivery, customer support, and analytics.
• Advertising & analytics partners — we may share certain online identifiers and activity with advertising and analytics providers to measure and deliver targeted advertising. Under some U.S. state laws, this may be considered “sharing” or a “sale” for cross-context behavioral advertising; you can opt out (see Section 6).
• Legal & safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Velora, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

5.Marketing communications

You can opt out of marketing emails at any time by clicking “unsubscribe” in any message or by emailing us. If you receive SMS messages, you can opt out by replying STOP. Even if you opt out of marketing, we may still send you transactional messages about your orders and account.

6.Your privacy rights & choices

Depending on your state of residence (for example, California, Virginia, Colorado, Connecticut, Utah, and others), you may have the right to:

• Know and access the personal information we hold about you.
• Request that we correct inaccurate personal information.
• Request that we delete your personal information.
• Obtain a portable copy of your information.
• Opt out of targeted advertising and the “sale” or “sharing” of your personal information.
• Not be discriminated against for exercising your rights.

To exercise any of these rights, email us at [email protected]. We will verify your request and respond within the time required by applicable law. You may also designate an authorized agent to submit a request on your behalf. California residents have additional rights under the CCPA/CPRA, including the right to know the categories of personal information collected and the purposes for which it is used, as described in this policy.

7.Data retention

We retain your personal information for as long as needed to provide our services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or de-identify it.

8.Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9.Children’s privacy

Our site and products are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10.Third-party links

Our site may contain links to third-party websites and services that we do not operate. This Privacy Policy does not apply to those sites, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

11.Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date above. Your continued use of our site after changes are posted constitutes your acceptance of the updated policy.