Shipping & Returns

At Velora, we want your experience — from checkout to results — to feel effortless. Below is everything you need to know about how we ship, deliver, and handle returns and refunds.

Shipping Policy

Where we ship

Velora currently ships within the United States only, including all 50 states. At this time we do not ship internationally, and we are unable to deliver to freight forwarders. We ship to standard residential and business addresses; some remote areas may experience longer transit times.

Order processing

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM ET, or on weekends and holidays, begin processing the next business day. During launches, promotions, and peak seasons, processing may take slightly longer — we appreciate your patience.

Shipping methods, cost & delivery time

• Complimentary express shipping is included on every order — there is no minimum.
• Once dispatched, most orders arrive within 2–5 business days, depending on your location.
• Delivery estimates are not guaranteed and begin from the date your order ships, not the date it is placed.

Order tracking

As soon as your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to update after you receive it. You can also reach us anytime at [email protected] for a status update.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. Velora is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we’ll contact you to arrange re-shipment; additional shipping charges may apply.

Delays

Once a package leaves our facility, it’s in the hands of the carrier. While delays are rare, they can occur due to weather, carrier disruptions, holidays, or other circumstances beyond our control. If your tracking hasn’t updated in several business days, email us and we’ll help investigate.

Lost, stolen, or damaged packages

If your tracking shows “delivered” but you can’t locate your package, please check with household members and neighbors, then contact us within 7 days of the delivery date so we can help. If your order arrives damaged, email [email protected] with your order number and photos within 48 hours of delivery, and we’ll make it right.

Returns & Refunds

Our 60-Night Money-Back Guarantee

Regrowth takes time, so we give you plenty of it. Try Velora as directed, and if you’re not satisfied for any reason, you may request a full refund within 60 nights of your delivery date — even if the product has been opened and used. We stand behind our system and want you to feel confident starting it.

How to start a return

Email [email protected] with your order number and the reason for your return. Our team will respond with instructions and, where applicable, a return authorization. Please do not send items back without contacting us first, as returns received without authorization may not be processed.

Return conditions

• Requests must be made within 60 nights of the delivery date.
• For your safety and that of others, once a return is authorized, please return all components you still have, including the applicator device.
• Keep your tracking information for any item you send back — Velora is not responsible for return packages lost in transit.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional few business days for the credit to appear on your statement. Original shipping charges (if any) are non-refundable.

Damaged, defective, or incorrect items

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery at [email protected] with your order number and photos. We’ll send a replacement or issue a full refund at no cost to you — including return shipping.

Exchanges

The fastest way to exchange an item is to request a refund for the original order and place a new one. If you’d prefer a direct exchange, email us and we’ll do our best to help.

Subscriptions

You’re in full control of your Subscribe & Save plan — skip, pause, or cancel anytime from your account or by emailing us before your next billing date. Orders that have already been processed and shipped follow the standard return terms above.

Non-returnable items

Gift cards and any items marked “final sale” are non-refundable.